Shipping Policy

At Cozzy Attires, we carefully pack every order and work with trusted delivery partners to get your purchases to you safely and as quickly as possible.

Please review our shipping information below.

📦 Order Processing

Orders are normally processed within 2-3 business days after your order is received and confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, it will be handed over to our delivery partner for shipment.

🚚 Delivery Times

Our estimated delivery times within Pakistan are:

Major cities: 2–5 business days
Other areas: 3–7 business days
Remote areas: Delivery may take longer depending on the courier service and location.

These are estimated delivery times, not guaranteed delivery dates.

Delivery may take longer during:

Public holidays
Sale periods
High order volumes
Unexpected courier delays
Severe weather or other circumstances beyond our control

🇵🇰 Shipping Within Pakistan

We currently ship orders across Pakistan, subject to courier availability in your area.

When placing an order, please provide:

Full name
Complete delivery address
Valid phone number
Any useful delivery instructions

Providing accurate information helps prevent unnecessary delivery delays.

📞 Delivery & Courier Contact

Our courier partner may contact you by phone before attempting delivery.

Please make sure the phone number provided with your order is active and available.

For order-related assistance, you can contact us directly:

Phone / WhatsApp: +923370792148
Email: cozzyattires@gmail.com

💵 Cash on Delivery

We offer Cash on Delivery (COD) for eligible orders within Pakistan.

If you select COD, payment is made directly to the courier when your order arrives.

Please make sure you are available to receive the order and have the required amount ready.

For more information, please see our Cash on Delivery page.

📍 Incorrect or Incomplete Address

Please carefully check your shipping information before completing your order.

Cozzy Attires is not responsible for delays caused by:

Incorrect addresses
Missing address information
Incorrect phone numbers
Unsuccessful delivery attempts due to the customer being unavailable

If you realize that you entered incorrect information, please contact us as soon as possible at:

+923370792148

We will do our best to assist you before the order is dispatched.

🔄 Returned or Undelivered Orders

If a package cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, refusal to receive the order, or other customer-related reasons, the order may be returned to us by the courier.

If you would like the order to be shipped again, additional delivery charges may apply.

Any refund or cancellation will be handled according to our Return & Exchange Policy.

📦 Damaged Packages

If your package appears damaged when it arrives, please contact us as soon as possible.

We recommend taking clear photos or videos of the package and the product before using or washing the item.

If the product itself is damaged or defective, please contact us within the applicable period described in our Return & Exchange Policy.

🌐 Tracking

Where tracking is available, we may provide tracking information after your order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch.

⏰ Important Delivery Note

Delivery times are estimates and may vary depending on your location and courier operations.

While we do our best to ensure timely delivery, Cozzy Attires cannot guarantee delivery on a specific date.

Unexpected delays caused by courier services, weather, holidays, high order volumes, or circumstances outside our control may occasionally occur.

💕 Need Help?

If you have questions about your order or delivery, we're happy to help.