At Cozzy Attires, we want you to be happy with your purchase. If there is an issue with your order, we're here to help.
Please read the following policy carefully before requesting a return or exchange.
1. Eligibility for Returns & Exchanges
We accept returns or exchanges when:
- You received the wrong item.
- You received an item that is damaged or defective.
- The item has a significant quality issue that was present when you received it.
For eligible issues, please contact us as soon as possible after receiving your order.
2. Time Limit
You must contact us within 3 days of receiving your order to report a return or exchange request.
Requests submitted after this period may not be accepted.
3. Condition of the Item
To be eligible for a return or exchange, the item must:
- Be unused and unworn.
- Be in its original condition.
- Have the original tags attached, if applicable.
- Be returned with its original packaging where possible.
- Not have any stains, perfume/fragrance, makeup marks, washing, or other signs of use.
For hygiene reasons, items that have been worn, washed, or used may not be eligible for return or exchange.
4. Change of Mind / Wrong Size
Please choose your size and product carefully before placing your order.
Returns or exchanges due to change of mind, preference, or incorrect size selection may not be accepted unless specifically approved by Cozzy Attires.
If you are unsure about the fit or size before ordering, please contact us and we'll be happy to help.
5. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered:
- Contact us within 3 days of delivery.
- Provide your order number.
- Send clear photos of the item and the issue.
- If necessary, provide a short video showing the problem.
Our team will review your request and let you know the next steps.
Please do not send an item back before receiving instructions from us.
6. Exchange Process
If your exchange request is approved, we will provide instructions for returning the item.
An exchange will be processed after the returned item has been received and inspected.
The replacement item will be shipped once the exchange has been approved and processed.
Exchange availability is subject to stock.
7. Return Shipping
If the return or exchange is due to an error on our part, such as receiving the wrong or defective item, Cozzy Attires will work with you regarding the return delivery arrangements.
For other types of return requests, return delivery costs may be the customer's responsibility.
We will provide specific instructions when your request is approved.
8. Refunds
If a refund is approved, we will process it after the returned item has been received and inspected.
For Cash on Delivery orders, we may contact you to obtain the information necessary to process an approved refund.
Refund processing time may vary depending on the payment method and service provider.
9. Items That Cannot Be Returned
Items may not be eligible for return or exchange if they:
- Have been worn or washed.
- Have been altered.
- Have stains, makeup, perfume, or other marks.
- Are damaged after delivery due to improper use.
- Are returned without prior approval.
- Are returned after the applicable return period.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Once an order has been processed or dispatched, cancellation may no longer be possible.
If the order has already been shipped, you may need to follow the applicable return process.
11. How to Request a Return or Exchange
To request a return or exchange, contact us with:
- Your full name
- Order number
- Phone number
- Reason for the request
- Clear photos or videos, if applicable
Contact Us
Phone / WhatsApp: +923370792148
Email: cozzyattires@gmail.com
Our team will review your request and guide you through the next steps.
12. Important Note
Each return or exchange request is reviewed individually. Meeting the conditions above does not automatically guarantee approval.
We reserve the right to refuse a return or exchange when the item does not meet the requirements of this policy.
We may update this Return & Exchange Policy from time to time. Any changes will be reflected on this page.